Fixed-Fee IT Support

Budget with confidence by knowing just how much your IT management will cost.

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What Is Fixed-Fee IT Support? 

The last thing you want with your IT is unexpected costs — especially when those costs come during a crisis or when you're trying to scale your business. Surprise invoices for hourly tech support, emergency fixes, or after-hours help can quickly blow your budget and add stress to your operations.

That’s where fixed-fee IT support comes in.

With this model, you pay a set, predictable monthly fee for comprehensive IT support — no matter how much or how little you use the services. Whether you need help desk support every day or just occasional maintenance, your costs remain stable and easy to budget for. It’s a smarter, more strategic way to manage your technology, giving you peace of mind and allowing you to focus on growing your business, not putting out IT fires.

 

Why Fixed-Fee IT Support Matters

Companies that don’t use fixed-fee IT support often face several downsides that can impact their budget, operations, and long-term growth.

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Security risks

Sporadic maintenance leads to missed software patches, outdated antivirus tools, and poor data management.
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Unpredictable costs

Pay-as-you-go or hourly billing means costs spike when something breaks and it can be hard to consistently budget your IT expenses.
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Reactive support

When IT issues are only addressed after they cause downtime, your business is severely interrupted and your work for customers suffers.

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Slower response times

Break-fix providers often prioritize their largest clients, leading to longer wait times when you need urgent help.

Key Features of Our Fixed-Fee IT Support

Our fixed-fee IT support services are designed to ensure your hardware and software is always running smoothly at a cost you can predict. We provide:

  • Service for a monthly fee based on the number of users
  • Comprehensive management of your IT ecosystem
  • IT consulting services to ensure your technology is in line with your goals
  • Regular IT audits
  • Cyber security solutions and training
  • Help desk support

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From Our Blog 

Get Proactive About Preventative Maintenance

 

Technology can be many things. 

It can be powerful, efficient, and cutting-edge. It can also be finicky, prone to failure, and easily damaged.

In business, when hardware or software begins to fail, it can easily grind your operations to a halt. All of a sudden, your customers can’t reach you, orders can’t be filled, your employees can’t do their jobs.

While no technology is bulletproof — everything eventually dies, usually at the worst possible time — there are steps you can take to better inoculate yourself from the ensuing damage.

One of those steps is preventative maintenance.

Boiled down, preventative maintenance means taking a proactive approach to maintaining and optimizing your company’s technology infrastructure, and it involves a series of scheduled tasks, checks, and updates performed by IT to ensure operations aren’t disrupted. 

 

 

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Our Core Services

It’s time to partner with an IT services firm that truly understands your complex business and needs. Our services integrate four core offerings and are designed for top-performing small to mid-sized businesses in the Pacific Northwest with 20+ employees.
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Lock IT down to protect your business, data, and clients with security services engineered for complexity and compliance.
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IT Audits

Uncover your IT potential with a systematic review of your IT strengths and weaknesses.

We Do IT Differently

A partner rather than a provider, we’re an extension of your team, delivering a personalized IT experience you won’t get elsewhere.

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Predictable Pricing

A fixed-fee subscription model provides cost certainty, allowing you to budget with confidence.
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Concierge-Level Service

A dedicated primary technician delivers white-glove service at every touch point.

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Only Experts

A team of senior specialists from every IT discipline provides the right solution every time.
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Start Smart

A deep-dive foundational assessment identifies and prioritizes your needs right from the start.
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Compliance Experts

Deep expertise in standards such as PCI, HIPAA, CMMC, and SOX keeps you compliant.
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100% Local

Based right in your backyard, our entire team is local to the Pacific Northwest.
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Committed to Communication

Always up to speed on your IT, your team is quick to respond with a clear plan of action.
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Personalized Support

Real support from real people who know you and your business, not an automated system.

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When it comes to the software your company depends upon, keeping things up to date with the latest patches and fixes is critical. It’s also a much more involved process than, say, updating an app on your phone.

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Why You Need Comprehensive IT Management

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Get IT Right This Time

You deserve focused, expert-managed IT services that meet your complex needs.
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FAQs

What is fixed-fee IT support?

Fixed-fee IT support is a pricing model where your business pays a flat, predictable monthly rate for a defined set of IT services. This includes support, maintenance, monitoring, and often strategic guidance, with no surprise costs for covered services.

What services are typically included in a fixed-fee IT support plan?

Plans usually cover help desk support, network monitoring, cybersecurity protections, data backups, software updates, and hardware maintenance. The exact inclusions can vary, so it’s important to review what’s covered in your specific agreement.

How is this different from pay-as-you-go IT services?
With pay-as-you-go, you’re billed hourly or per incident, which can lead to unpredictable costs. Fixed-fee support, on the other hand, offers consistent billing, making it easier to budget and plan without worrying about spikes in IT expenses.
Are there any limits or exclusions with fixed-fee support?
Yes. While most day-to-day support is included, services like major projects, hardware purchases, or onsite visits may be billed separately. A good provider will clearly outline what’s included and excluded in your service agreement.
Is fixed-fee IT support right for my business?
If you rely heavily on technology, want predictable IT costs, and prefer proactive maintenance over reactive fixes, then fixed-fee support can be a great fit. It's especially beneficial for small to mid-sized businesses that don’t have in-house IT teams.